Help Center Troubleshoot

Troubleshoot: Certificate Format

Issue 1: I can't open my certificate files

If you need to copy & paste the content of your certificate files into any type of user interface (e.g. the user interface of your hosting provider), you can open both the .crt and .key files with any text editor of your choice, e.g. "Notepad" on Windows or "TextEdit" on Mac OS.

Issue 1: The certificate has the wrong file format

For some servers, such as Microsoft IIS, it is required that certificate files carry the .pfx file format. To resolve this issue, please navigate to the following StackOverflow link and follow the instructions shown in the thread: StackOverflow Article

Please find below an excerpt of the resolution described on StackOverflow:

StackOverflow thread about changing SSL Certificate format

You will need to make sure you downloaded the correct certificate files and run the following OpenSSL command:

openssl pkcs12 -export -out crt_bundle.pfx -inkey private.key -in certificate.crt -in ca_bundle.crt