Help Center Troubleshoot

Troubleshoot: Logging In

There can be multiple reasons causing a login attempt to result in an error. This article will help you find out which error you might be seeing when trying to log in to your account, and how to resolve it.

Forgot Password:

If you are not sure whether or not you are using the correct account password, you can always request a password-recovery email. Click here to start the password reset process and follow the on-screen instructions.

Please Note In order to reset your paswsword you will need to have access to the email address your account is associated with.

Forgot Email:

If you might be using the wrong email address to log in to your ZeroSSL account, our support team will be able to assist you in recovering your email address. Click here to reach out to our support team and let them know about the account issue you are seeing.

Session Expired:

If you are seeing the error message below, it seems that your browser's local storage (browser cookies) has been cleared while you were logged in to your ZeroSSL account. In this case our system automatically logs you out and requires you to log back in. Before logging back in, please ensure that your browser allows local storage items and browser cookies.

Troubleshoot Login: Session Expired