Help Center Troubleshoot
Troubleshoot: Logging In
There can be multiple reasons causing a login attempt to result in an error. This article will help you find out which error you might be seeing when trying to log in to your account, and how to resolve it.
If you are not sure whether or not you are using the correct account password, you can always request a password-recovery email. Click here to start the password reset process and follow the on-screen instructions.
If you might be using the wrong email address to log in to your ZeroSSL account, our support team will be able to assist you in recovering your email address. Click here to reach out to our support team and let them know about the account issue you are seeing.
If you are seeing the error message below, it seems that your browser's local storage (browser cookies) has been cleared while you were logged in to your ZeroSSL account. In this case our system automatically logs you out and requires you to log back in. Before logging back in, please ensure that your browser allows local storage items and browser cookies.